Terms and conditions of purchase and delivery

More and Clearer Information on Shipping Prices and the choice of shipping method will be provided when you have placed items in the shopping cart and proceed to checkout. The shipping cost within Sweden is 79 SEK for delivery to a collection point, 129 SEK for home delivery without receipt confirmation, and 179 SEK for home delivery with receipt confirmation up to 64 kg. Shipping is free from 65 kg onwards.
International shipping is more expensive and there is no limit where you reach free shipping. As shipping cost varies between countries and products it is too extensive to write here - please look at the shipping prices that appears in your chart at the checkout. You will see the prices before you make the payments. 

Delivery Without Receipt Confirmation  - Sweden
Delivery without receipt confirmation means you don't need to be at home to receive the goods, as the driver will leave them outside your door.

The shipment will be traceable until the driver signs that it has been delivered. We are not responsible for goods that get damaged during transit, nor for goods that get damaged, become wet, or go missing after being dropped off. We cannot take responsibility for goods delivered to the wrong location either.
Receipt Confirmation; When the recipient signs a paper for the driver as proof that the delivery was received safely, the freight company has fulfilled its duty to us and you.

Want to Pick Up at DHL's Local Terminal?  - Sweden
Please write this in the additional information box and choose delivery type parcel/pallet private with notification. Unfortunately, DHL charges an extra fee for picking up at the terminal instead of offering a discount!

Delivery Time and Terms - Sweden
Your delivery will usually arrive 2-3 working days after we receive your order/payment. If you provided a home address or live quite far away, 3-4 days is typical. If you haven't received the delivery after 5 working days, we ask you to first track it with DHL using your shipment number. As a secondary option, contact us.

Delivery Time and Terms - International
We usually deliver from our warehouse within a couple of days after your order. Within the EU - usually with DHL and oversees with FedEx. Delivery time from 3 days - 2 weeks after shipping. 

Pallets - Sweden
Orders over 150 kg are usually shipped on wooden pallets of 80x60 cm.
From approximately 225 kg on wooden pallets of 80x120 cm. The pallets are not secured against rain and snow - we particularly ask you to consider this for delivery without receipt confirmation. It is often impossible for the driver to place a pallet in a rain-secure location.

Incorrect and Missing Address Details (in the webshop)
Incorrect or missing address/personal information can cause delivery delays. If it incurs extra costs for the courier service, we will charge those costs plus a fee from us of 150 SEK.

Unclaimed Packages
If you have chosen a service point as the shipping method, your items will remain at the collection point for four weeks. Unclaimed items are returned to us. For all packages not picked up, we reserve the right to charge you costs for return shipping, an expedition fee, and a handling fee, currently 150 SEK.

Returns
If you received the wrong items or if they are defective, for reasons other than transportation damage, you have the right to return them free of charge. We will send the correct items to you as soon as you contact us. We also cover the costs for the return of incorrectly sent items.

Right of Withdrawal
Your right of withdrawal (cancellation period) is valid for 14 days. In your message to us, it must be clearly stated that you regret your purchase. The cancellation period starts the day you received the item or a substantial part of it. If the agreement concerns a custom-made item – or an item that has been given a distinctly personal touch, the cancellation period starts the day we provided the information.

When You Exercise Your Right of Withdrawal:
You are obliged to keep the item in as good condition as when you received it. You may not use it, but you can carefully examine it. If the item gets damaged or is lost because of your carelessness, you lose the right of withdrawal.